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With two-step verification (MFA – multi-factor authentication), you add an extra layer of security to your Billit account. Even if someone knows your password, they cannot access your account without the MFA code.

After activating MFA, you log in with:

• something you know: your password
• something you have: your smartphone, authenticator app, or SMS code

Have you enabled MFA, but no longer have access to your MFA code or don't know where to find it? Then follow the steps below in the order indicated.

Check the Passwords app (iPhone/iOS):

Do you use an iPhone or iPad? If so, your MFA code may have been automatically saved in Apple's Passwords app.

Here's how to do it:

1. Unlock your iPhone or iPad.
2. Swipe down to open the search bar.
3. Search for "Passwords" and open the app.
4. Sign in with Face ID, Touch ID, or your passcode.
5. Go to the Passwords section.
6. Find Billit in the list.
7. Copy the 6-digit MFA code.
8. Enter this code on the Billit screen where you need to verify your identity.

Please note: the code will automatically refresh after a few seconds.

Check your Authenticator app:

When activating MFA, you scanned a QR code with an authenticator app on your smartphone.

Supported apps

We only support and recommend the following authenticator apps:

• Google Authenticator
• Microsoft Authenticator

Your MFA code will therefore be located in one of these two apps.

How to check the code:

1. Open Google Authenticator or Microsoft Authenticator on your smartphone.
2. Search for Billit in the list.
3. You will see a 6-digit code that automatically refreshes every few seconds.
4. Enter this code on the Billit verification screen.

Have you installed both apps? If so, check both, as the QR code may have been added in the other app.

Can't find a Billit code in either app? Then continue to Step 3.

Verification via SMS:

If your phone number has been verified before, you can use SMS verification as an alternative method.

Here's how it works:

1. Go to the MFA verification screen in Billit.
2. Click on "Use a different method."
3. A verification code will automatically be sent via SMS to your registered phone number.
4. Enter this code to log in.

After logging in via SMS verification, MFA must be set up correctly again.

Here's how to do it:

1. Go to My Profile in the top right corner.
2. Open Multi-factor authentication.
3. Click Deactivate next to Multi-factor authentication.
4. Select "Receive a recovery code via SMS."
5. You will automatically receive a text message with a recovery code.
6. Enter this code to deactivate MFA.
7. Then re-enable MFA.
8. Scan the new QR code with Google Authenticator or Microsoft Authenticator.
9. Enter the generated 6-digit code to reconfirm MFA.

Ensure that MFA is set up correctly this time and that you retain access to the authenticator app.

Disabling MFA via identity verification with a card reader:

Are you unable to log in or deactivate MFA using one of the above methods? In that case, MFA can only be disabled via an additional security check.

Here's how to do it:

1. Click on "Authentication code no longer available" on the MFA screen.
2. Billit will automatically generate a document.
3. This document must be digitally signed by the director or manager of the company.
4. The signature is made with a Belgian identity card and card reader.

This check is necessary to ensure that the request actually comes from the rightful owner of the account and to prevent fraud.

Don't have an ID card reader?

Please contact our Support team via the Help button in Billit. Our support team will be happy to help you.